Guidebook Registration

Guidebook Registration simplifies your event planning: manage all aspects of event registration in one place. In conjunction with an Event Marketing Website and a powerful mobile app powered by Guidebook, you can support your audiences from end-to-end: covering everything from promotion to attendee engagement to post-event analysis. Whether planning a small workshop or a large conference, Guidebook Registration has the tools you need to ensure your attendees have a smooth, enjoyable experience. 

Getting Started With Guidebook Registration

To configure Registration, visit your guide dashboard. Then click Customize your tickets, in the Registration box. 

In the top-left corner of the Registration configuration page, click Add a ticket.

You can then configure one free ticket type. 

Configuring A Ticket

Common ticket types include General Admission, VIP, Sponsor, One-day pass, Multi-day pass, and Donation.

There are 4 tabs:

1. Ticket Details – Provide the ticket name. The ticket description is optional.
2. Ticket Availability – Set the sales start and end dates. You can specify the total number of tickets available and the maximum number of tickets allowed per order.
3. Registration Form - First name, last name, and email are required for all registrants. You can add other free-response questions (optional or required) to collect additional information.
4. Confirmation Message - Customize the confirmation email that registrants will receive. Include a welcome message or important instructions.

Setting Up Your Registration Website

Provide event details and configure branding to customize your registration website.

1. Event Details – Provide the event name, location, dates, and a contact email. The event description and address field is optional. 
2. Branding – Choose three colors to theme your registration website.

Publish And Share

Once you've configured your ticket and event details, you will need to accept the registration terms of service in order to publish. You will see a prompt on the right-hand side under Unpublish All Tickets to accept these terms.

If a guide is owned by an individual, only the guide owner can view and accept the terms via the Registration tab within their account. If a guide is owned by an organization, only an org admin can view and accept the terms from the Registration tab within the Organization that owns the guide.

Once you have accepted the terms of service from within your account or organization, you will see the option to Publish Updates.

You are now ready to share your website URL with potential attendees via email, social media, and signage.

Integration With Event Marketing Website

If you are using Guidebook’s Event Marketing Website, you can set the Call-to-Action button to direct attendees to your Guidebook Registration website. Learn more about the Event Marketing Website here. 

What Your Attendees Will See

Visitors to your registration website will see the event and ticket details. They will be able to:

1. Select their ticket(s).
2. Complete registration form(s)

After completing registration, the purchaser receives a receipt, and each attendee receives a confirmation email (their "ticket").

The receipt and confirmation email are sent from registration@guidebook.com. Below is an example of the receipt.

Below is an example of the confirmation email. 

Managing Registration Data

Manage Orders and Registrations in Builder. You can also create orders from within Builder.

1. Orders – View and export order information. You can resend confirmation emails or cancel entire orders. 
2. Registrations – View and export individual registrations. You can resend confirmation emails, cancel tickets, and even modify registration form responses.

If you change an email address, a confirmation email will be automatically sent to the registrant.  You can choose to resend confirmation emails for other form data changes.

The form responses are included in the Registration export. 

Integration With Guidebook App

Registrants are automatically added to your guide's user list. When you cancel an order or ticket, you can also remove the registrant from the guide's user list. Learn more about managing guide users here. 

Analytics

From the dashboard, visit Metrics. Then access the Registration tab to view and export data.

You will be able to access metrics for website views and registrations by ticket type.