Do you have events in which you are using Eventbrite for registration and Guidebook for your mobile app? With our Eventbrite integration, you can import attendees from your Eventbrite event into your guide’s users list. This will help with quickly sending invites to your event on mobile.
Before getting started, make sure you are logged into the Eventbrite account that owns the event you want to integrate with your guide.
Setting up the Eventbrite Integration
To begin, click the Integrations card from your Guide dashboard:
Click the blue Set up button to the right of the Eventbrite integration.
Select the event(s) you would like to sync and click Save.
The integration will take a few minutes to set up, but has begun to sync when you see the screen below. Click the blue Continue editing while you wait button.
On the Integrations page, you'll see the Eventbrite integration currently says “Pending” as Builder sets up the integration.
Within a few minutes, refresh your page, and you’ll see that the Eventbrite integration now shows as “Connected”:
Managing the Integration
Once you’ve successfully set up the Eventbrite integration, your attendees in your Eventbrite event will sync to your users list in your guide every two hours until the end of the event. From the integrations section, you can view the last time the sync occurred on the left side.
By clicking the Connected button on the right, you can also manually sync your attendees list from Eventbrite to the users list in your guide. You have the option to Edit setup which will allow you to change the event(s) from Eventbrite that the guide is connected to. As well, you can opt to Disconnect service which will stop any future syncs unless you reconnect the integration.
Why is the Eventbrite Integration useful?
Quite simply, it automates the process of importing users to your guide. Your attendees will be uploaded into one of our most robust feature sets, Audience Management, which contains tools that allow you to invite, sort, and manage all of your guide’s users.
If you have different ticket levels in your event in Eventbrite, the ticket levels will appear in the Groups section of Audience Management. Users will be sorted into the groups by ticket level.
While Guidebook user profiles will be populated with available information, any new or additional information the end-user puts in their profile themselves will overwrite anything imported from Eventbrite.
How much does it cost?
This feature is available for use on all guides (at no additional cost).
What does the “Pending” status mean?
This means that your sync is in progress. You’ll typically only see this message for a few minutes after your initial sync.
How long will the “Pending” status last?
Typically only a minute or two. If you still see the “Pending” status after 15 minutes, please feel free to send us a note at firstname.lastname@example.org.
What specifically will sync from Eventbrite?
Attendees and their ticket type. While the users profiles will sync over, any additional information the end-user puts in their profile themselves will take precedence over anything imported.