We want to help users access guides quickly and easily, as well as use all the features available to them on Guidebook Web; your resource's or event's online presence.
Note that the information available on a Guidebook Web page will vary based on what information the guide organizers have chosen to share.
Guidebook Web pages will translate automatically based on the language of the your device. You can see what languages are available at the bottom of a Guidebook Web page via the flag icon.
Accessing a Guidebook Web Page
First and foremost, you'll want to follow the instructions you received from the organizers.
The organizers of the guide you are accessing will likely either send you communications that contain the Guidebook Web page link, or they will invite you to the guide from Guidebook's internal system. In the latter case, you will receive an invite from email@example.com. The first link in the invitation from Guidebook is the Guidebook Web page link.
When you click on the link, depending on the privacy setting of the guide, you may: have immediate access to the Guidebook Web page; need to enter a passphrase which the organizers should have shared; or you may need to enter your email address (if the guide is protected with our invite-only privacy setting) and go through the login flow.
If you are having issues logging in using login links, please see this article on troubleshooting Login links.
To log in to the Guidebook Web page, click on the navigation dropdown in the upper right-hand corner of the page. This will also include the option to create an account if you do not already have one. To log out of the page, click on the same navigation dropdown at the top right.
If the guide you are accessing has the invite-only privacy setting, you are required to log in to access the Guidebook Web page. If you log out, you will lose access to the page.
If you do not have a Guidebook account yet, you can create an account. After logging in, you'll go through the onboarding carousel which includes a GDPR opt in or out, a selection of user interests if the guide organizer has set these up, and information about your visible profile. To make your profile private, follow the instructions in this support article.
Downloading the Mobile Guide
If you have opened the Guidebook Web page on a desktop or laptop computer, you can click the Download the guide button, or scroll down to the bottom of the Guidebook Web page. From there, you can enter your phone number to receive a text of the Guidebook Web page link. You're then able to follow the below instructions to install or open the guide within the mobile app.
When you open the Guidebook Web page on your mobile device's web browser, you will see a link to download the app in the App Store or Google Play depending on your device type.
If the guide you are downloading is public, after you download the app in the app store by tapping the Download on the App Store button, it will open directly to the guide. If you already have the Guidebook app installed on your device, you can tap the Already have the Guidebook app? button and you will be taken directly to the guide.
If the guide is private, you will still need toenter the passphrase or sign in with a Guidebook account before gaining access to the content.
This process is the same on the Guidebook app and on Branded apps.
Schedule and Sessions
If the guide organizers have enabled the Schedule feature on the Guidebook Web page, you can view sessions and create your own personal schedule via Guidebook Web if the guide has the My Schedule feature added. You also may find the video, session discussion, and live poll information useful.
While viewing the schedule on the Guidebook Web page, you'll see the session times according to the time zone of your computer. You can click on the Add button on the right. If you are already logged in, it will add the session to your schedule.
Users can also expand the entire daily schedule using the Show full schedule button, to more easily view the sessions in the schedule. Additionally, the schedule view can be filtered by tracks at the top right of the Schedule view, if the schedule sessions are assigned to Schedule Tracks.
If you have created a personal schedule, you can see the sessions you are registered for (including those that have been assigned to you using Preset Schedules) via the My Schedule tab. This option will only be available if sessions in your guide can be added to the My Schedule feature.
If you are not currently logged in when you attempt to add a session to your schedule, it will prompt you to log in or sign up if you don’t already have an account created. The prompt also includes the ability to enter a phone number to send a text with the link to download the guide.
If the session has a Limited Capacity, you will need to download the guide in order to register.
You can click on a session to view the details for that session, including a session description, links to other items in the guide, and links to URLs or PDFs.
If a video has been linked on the video tab of the session, it will be displayed when viewing the session on the Guidebook Web page. You can choose to watch the video within the session, or dock the video to continue watching the video while navigating to other areas of the Guidebook Web page.
The videos displayed on a Guidebook Web page will have a badge depending on their status. If the content is currently being streamed live, the thumbnail will have a “live” badge to let you know that this video is currently active. If a start time has been set but the video is not yet active, the video will display an “upcoming" badge.
Within a schedule session, you will be able to engage in live conversations with other users, provided that the Session Discussion feature is enabled and you are logged in.
If a post is reported three times it will be automatically removed.
If there is a live poll attached to the session, you can access it from within the engagement panel on the right side of the session details page. The organizers control when the poll is accessible. Once a question is available, select your answer, and click submit. Depending on the settings of the live poll, you may see the results file in!
The guide organizers can choose to include up to six custom lists. These can offer various information, for example, there may be custom lists for Speakers, Sponsors, and/or Resources.
Use the arrows to navigate to view more items.
You can click on an item to view more details, as well as see any links that are set up.
How do I download the app?
You can download the mobile app by clicking the Download the guide button at the top-right, or by scrolling down to the bottom of the page and entering your phone number.
Is there an app for my PC or Mac?
There is no desktop app, rather, the Guidebook Web page serves as a version of the content that is accessible via a desktop or laptop computer.
What if schedule information or event information is missing?
The Guidebook Web page is constructed by the event/guide organizers. They choose what content to include on this page. If you are looking for content that you know is on mobile, and isn't on Guidebook Web, we suggest reaching out to the event organizers and they can consider adding that information.