Hit a roadblock? Not quite sure how to tackle a problem or implement your idea? Fortunately, Guidebook has an award-winning support team—and plenty of ways to get in touch with them.
Contacting Guidebook Support
If you’re having trouble, we encourage you to start with the support site. If you are still a bit perplexed, reach out to us.
Support help site: (support.guidebook.com) We have a robust and searchable support site. Articles often include videos and images, along with FAQs.
Live chat: If you’re building a Premium, Tour or Small Guide, you can chat with one of our team members via the bottom-right corner of the Builder website.
Email: (firstname.lastname@example.org) One of our human team members (no robots hired here!) will try to respond within an hour during business hours. Outside of business hours, we try to respond within 24 hours. You’ll hear from us soon, no matter when you write in.
Phone: For users on Premium Guide plans, you are welcome to give us a call. We recommend emailing support in advance with a description of the issue so we can best prepare for your call. Our team can be reached at +44 (203) 318 6295 or +1 (888) 733 3942, option 2.
If you have purchased Professional Services, your assigned guide-building expert will reach out with their personal business hours.
Live chat and phone support is only available to client's on a Premium plan.
Office Locations and Support Hours
Our support teams are based in Raleigh, North Carolina and the UK. Our hours of operation during weekdays are:
- 9am – 5pm Eastern
- 9am – 5pm GMT
We also offer limited weekend and holiday support. If you call or email us over the weekend, we will still be available to help you. We strive to answer all off-hour messages in under 24 hours.