Guidebook Support: Hours and Procedures


Hit a roadblock? Not quite sure how to tackle a problem or implement your idea? Fortunately, Guidebook has an award-winning Support staff—and a plenty of ways to get in touch with them.

How to Contact Support

If you’re having trouble, we encourage you start with with the support site. If you are still a bit perplexed, reach out to us!

  1. Support help site: ( We have a robust and searchable support site. Articles often include videos and images, along with FAQs. You’re already here!
  2. Live chat: If you’re on “flat rate” plan, you can chat with one of our team members during business hours. Live chat can be found in the bottom-right corner of this help site and on the Builder website.
  3. Email: ( One of our human team members (no robots hired here!) will try to respond within an hour during business hours. Outside of business hours, we try to respond within 24 hours. You’ll hear from us soon no matter when you write in.
  4. Phone: For users on “flat rate” plans, you are welcome to give us a call. We recommend emailing support in advance with a description of the issue so we can best prepare for your call.

If you have purchased Professional Services, your assigned guide-building expert will reach out with their personal business hours, and will work tirelessly to make your Guidebook experience positive.

If you have a positive experience with our support team, leave us some feedback! We love to keep our customers happy!

Office Locations & Support Hours

We have offices all over the world. Here are our office locations and Support hours:

  • 9am – 5pm PST (Monday–Friday) San Francisco, California
  • 9am – 5pm EST (Monday–Friday) Raleigh, North Carolina
  • 9am – 5pm GMT (Monday–Friday) London, England

We also offer limited weekend support. If you call or email us over the weekend, we will still be available to help you. We strive to answer all off-hour messages in under 24 hours.

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  • Avatar
    James Thomas

    I'm trying to publish my app but i'm unable to do so. Please help!

  • Avatar
    Gulnaar Kaur

    James - We're happy to help! Send us a note at and we'll get you squared away. Thanks!

  • Avatar
    Renee Battle

    This was not helpful. I need a phone number to call directly for an urgent issue.

  • Avatar
    Jacob Wittenberg

    Renee - we're happy to help out; in the bottom right of our support site, you'll see a chat with us option. If you hop into that chatbox and let us know the best number to reach you, we'll see if we can get you all squared away.

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