In an effort to simplify and further secure our platform, Guidebook is updating our sign up and log in process. We will no longer offer the option to sign up or log in to accounts using social media platforms such as Facebook, Twitter, LinkedIn, or Google.
This change is set to take place across all Guidebook and Guidebook-powered apps no later than March 17, 2020. We highly recommend setting a password for your account before that date so that you do not experience an interruption due to this change. The instructions below outline how you can set a password for your account in a few simple steps.
We apologize for the disruption this may cause some of our app users, but we are confident that by simplifying our product, we can focus on creating a better, more enjoyable onboarding experience for all of our users.
To get started with setting a new password, head over to our Password Recovery page. Enter the email address associated with your account, and you will receive the following email:
Tap or click on the Reset your password button and then enter the new password on the following screen:
Once you see the screen below letting you know that you’ve successfully reset your password, make sure to switch from your mobile browser back to the app and log in there.
What if I don’t remember the email I used during account creation?
If you can’t remember your exact email, we recommend following the instructions above, using a variety of potential email addresses. If we find an account that matches your email, you’ll receive a password reset email in your inbox within minutes. If you never receive a reset email or cannot recall which email to use, you’ll need to create a new Guidebook account (which only takes a moment!).
What if I never set an email for my account?
While most accounts are tied to email addresses, some very old accounts (created before 2016) may not have an associated email address. We recommend trying the steps recommended above, and if you’re unable to log in, you’ll need to create a new account using a valid email address. We appreciate your patience.