If your guide was created prior to the launch of our new and improved survey feature (June 6, 2019), your guide will still have the previous version of the feature in place. That said, you can take advantage or our survey improvements by converting your existing surveys.
Branded apps will require an app store update before you can take advantage of the new survey tools. Please reach out to our support team, or your account manager, to ensure that your app is compatible before converting to the new version in Builder.
To get started, navigate to the dashboard and click on the Polls and surveys section. In the top right, you will see a blue “Convert your survey” button as shown below:
When switching to the new survey feature, this action is irreversible. You will be sent all of the existing survey responses to the email address associated with the account you are logged into the builder site with.
If you have a survey with a multiple choice question containing more than 10 choices, the conversion will result in an error. We recommend updating the question to have fewer answer choices, or switching the question type to Free Response.
Please note: The link to the export will expire within 48 hours. If the file expires and you are unable to access the response data, please reach out to us at email@example.com and we would be happy to assist with the retrieval of those user submissions.