What is a Metered Guide?
A Metered Guide is a flexible plan option, designed with smaller audiences in mind. You’ll have access to great features and will only pay once per unique device. On top of that, there won’t be any charge for the first five devices—allowing you to build and try out a fully-featured Guide at no cost.
While a Metered Guide Plan (Self Service) and Full Service Plan both have access to the same features, the Full Service Plan pairs you with one of our award-winning Account Managers and grants you phone and live-chat access to our top-of-class Support team.
Most Popular Questions
- How much does this cost? Your first five devices are free. After that, just $5/£4 per device.
- Can I set a device limit? No, but you can utilize guide privacy tools to restrict and manage access. If you are concerned about your total cost, you may want to consider speaking with our team about a Full Service option, which includes an unlimited number of devices, for a fixed price.
- After the event ends, can I prevent further downloads/charges? Absolutely! Please refer to this article for a walkthrough of terminating your Metered Guide service.
- Do multiple downloads on a single device count? No, the charge is based on device usage, not downloads.
- Where do I view my Guide usage? From the lower left-hand corner of your Guide's Dashboard and also from your Org Dashboard.
- Where can I view my invoices and receipts? From your Organization Dashboard.
- Do web views or previews count? No, they will not count towards your usage billing.
- What if I access the guide on my iPad and iPhone? That counts as two devices.
- Can I set a cap on devices? No, but you can utilize guide privacy tools to help manage this. If you are concerned about your total cost, you may want to consider speaking with our team about a Full service option, which includes an unlimited number of devices, for a fixed price.
- How frequently will the device count in my dashboard update? Once per day.
- Should I delete my guide to prevent users from downloading it? No, use the Terminate Service option instead. If you don’t delete the guide you’ll be able to use the “Copy Content” tool for the next event to save time.
- Where do I go for help? Metered Guide users have access to our support database and our award-winning support team via email@example.com.
- How am I supported? The Metered Guide plan is designed to be a self-service product. However, sometimes customers need a little more support. That’s why Metered Guide clients have access to our award-winning support team via email (firstname.lastname@example.org). If you’re interested in having additional support resources available to you (for access to our Account Management team and phone support or live chat), you’ll want to purchase a Full Service plan, by speaking with our team.
- Do I need to pick a plan level before I can publish? Yes
- Can I downgrade my existing Plus or Premium guide to the Metered Plan? No, but you can use a metered guide in the future.
- Will I be charged for the same devices month after month? No, you’ll only be charged for new unique device usage. You can use the same device to access the guide in multiple months—only the first usage will generate a charge.
- How much does this cost? $5/£4 per unique device usage (first five devices are free) depending on your location.
- How do I purchase? You can upgrade easily from your guide’s dashboard, click here to view our article on purchasing your metered guide.
- How often am I billed? Monthly.
- Can I change the credit card that is being billed? No. You can only change the credit card you have on file after the final billing cycle once your metered service has been terminated.
- Can I upgrade a Metered Guide to a Full Service (Plus or Premium) Guide? No, however, you can purchase a Full Service guide, and use our “Copy Content” tool to migrate your guide information.
- How much can I be charged? You will be charged for each new device download at a rate of $5/£4 per device. If you are concerned about being charged on a per device plan, you will want to consider purchasing a Full Service plan, which includes unlimited devices for a fixed price. Our product team would be happy to explain the full benefits of Full Service plans, which not only include unlimited downloads, but also access to our award-winning Account Management team, additional app branding, and much more. Directly request a conversation.
- Is the Metered Guide plan right for me? You’ll probably want to strike a balance between cost and support/account management service required. We'd be happy to help you find the plan that suits your needs, please contact us.