Login Issues

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If you're unable to log in to Guidebook Builder or the Guidebook app, don't worry - this article will help you gain access! Follow the appropriate steps for Guide Builders or for Guide Users below:

Note: If you've created a Guidebook Builder account (or an account on our old management system, Guidebook Gears), you may log into the app using your Guidebook Builder email and password credentials; if you create or have created a Guidebook App User Account using an email address, you may use these credentials to log into the Guidebook Builder.  If you are unsure, read on! 

For Guide Creators

If you have forgotten your password or cannot log in to the Guidebook Builder, please follow the instructions below:

  1. On the login page, click on "Forgot Your Password?"
  2. Enter your email address and select Submit



  3. You will receive an email with a link to create a new password (check your spam folder!) - click on the link to enter a new password
  4. After you have entered your new password, hit Submit to confirm the change, then follow the link on screen to go back to the login page



  5. Log in with your email address and new password!

Additionally, it's possible that you never created an account in the first place - if this is the case, simply select Get Started to create an account:

           

Note: Your password needs to be at least 8 characters with at least 1 letter, 1 digit, and 1 special character. See below for acceptable special characters:

!@#$&*

If you do not receive a password reset email after an hour, and you're unable to create an account with your email credentials, please reach out to support@guidebook.com.

For Users

We've recently combined Guidebook Builder (formerly, Gears) and Guidebook App accounts; please see our important note at the top, for more information.

If you have forgotten your password or cannot log in to the Guidebook app on your device, follow the steps below:

  1. Open the Guidebook app on your phone and tap the silhouette in the top right corner
  2. Select “Forgot Password?” then enter your email address and tap Send
  3. Once you receive the email, follow the link and enter a new password and hit Submit



  4. Repeat steps 1 and 2 to login!

Note: App passwords must be at least 8 characters in length and contain at least one number.

If you do not receive a password reset email after an hour, and you're unable to create an account with your email credentials, please reach out to support@guidebook.com.

 

 

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