Log In To Your Account: Builder and Mobile App

A Guidebook account allows you to log into our website, Builder, and start creating your own guide. You can use the same account to log in to the Guidebook app or any Guidebook powered branded app. Signing up for an account is free.

Sign In to Builder

Visit https://builder.guidebook.com/#/login/ to log in to your account. Enter your email address and your password. Then click Sign in.

If you need help with your password, click Forgot Your Password? or click here. Builder will ask for your email address. You will receive an email with instructions to reset your password. Reach out to us at support@guidebook.com if you run into any trouble.

We recommend using a supported browser to access Builder or reset your password.

Log In to Guidebook-Powered App

In Guidebook or a Guidebook-powered app, tap the silhouette icon in the top-right corner of the screen. In the Log in section, enter your email address and your password to log in.

If you do not have a Guidebook account, select the Sign Up tab and enter your email address, a password meeting the requirements below, and agree to the End User License Agreement before tapping Sign Up.

You can also log in to a Guidebook app using Login links. Login links are only supported for existing accounts. An account might have been created for you already by an event organizer. Learn more here.

When you have successfully logged in, you will see a shaded circle with your first initial, or you will see your profile picture. Tap this icon for personal notifications, like messages or requests to connect. You can also update your profile from here, without having to log in to Builder on your computer.

Learn more about the features available in Guidebook guides.

If you are a guide admin, you will also see the Mobile Admin option within the guides you download.

For a Space with Gated Single-Sign On, the user will only see the SSO login button.

For a Space with Non-Gated Single-Sign-On, the user will see the option to Log in with SSO or Log in with Builder either using email and password or using a login link.

Logout of All Signed In Sessions

To logout of all signed in sessions, click on your name in the top-right corner of the Builder screen, then click Manage your account.

At the bottom of the Profile tab, click Logout of All Signed In Sessions. A prompt will appear asking “Are you sure?” Click “Yes, log out” to confirm logging out of all devices and sessions.

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This process will cause your Guidebook account to be logged out of Builder, the Guidebook App, and any Guidebook-powered Branded Apps you may have been logged into.

This process is helpful for privacy and security reasons that may require logging out across sessions, such as shared devices, account security, or IT policies.

Logging in to Builder if your organization uses SSO

If you’re an admin at an organization that has set up Single Sign-On (SSO) with Guidebook, your Builder login URL is different from the standard one. SSO clients log in at a dedicated URL that uses your Space’s short name:

https://builder.guidebook.com/#/login/[your-space-short-name]

If you were invited as an admin via email, the link in your invitation will take you to the correct login page automatically. Going directly to builder.guidebook.com will land you on the standard login page, where your Guidebook credentials won’t work.

Your Space short name is the same one used in your Guidebook app and landing page URLs. If you’re not sure whether your organization uses SSO, or you don’t know your Space short name, email support@guidebook.com for help.

Troubleshooting

If you're experiencing trouble logging into your app or resetting your password, follow these steps to resolve the issue:

1. Check your associated email to ensure you are using the correct email address - you may have been invited to a guide (invitations@guidebook.com) using a different email address.
2. To reset your password, go to builder.guidebook.com/#/password-recover and enter the email address associated with your account. Make sure you're using the email you originally signed up or were invited with — if you're not sure, search your inbox for older Guidebook emails to confirm.
3. Password reset emails are sent from passwordreset@guidebook.com. If you've requested a reset and don't see the email within a few minutes, try the following:
   • Check your spam, junk, and promotions folders. Reset emails can sometimes be filtered.
   • Confirm you're checking the right inbox. If you have multiple email addresses, the reset will only arrive at the one tied to your Guidebook account.
   • If you've requested multiple reset emails in a short window, only the most recent link will work. Older links expire as soon as a new one is sent.
   • If you work at an organization that filters or blocks external email, ask your IT team whether emails from passwordreset@guidebook.com are being filtered.
   • If none of the above works, it's possible your account was created with a different email address than the one you're trying. Try the Sign Up page instead — if no account exists for that email, you'll be able to create one. If an account already exists, you'll be told so.
4. If you've worked through these steps and still can't get in, email support@guidebook.com with the email address you're using and we'll take a look.

Additional Guidance

• If you don't have an existing account (you never created one or haven't received an invitation), switch the login screen to the Sign Up page instead of Log In. If you don't get a password reset email or login link email, the reason could be that an account doesn't exist yet and you need to create one instead.
• If you see a message saying you've been locked out due to too many failed login attempts, you'll need to reset your password to regain access — entering more password attempts won't unlock the account.