The Notifications module serves as an inbox for any notifications that are sent out through the guide. This module must be Available in the app on the main menu of your guide in order for you to send in-guide and push notifications to your end-users.
Please make sure your the Notifications module is on the main menu, not in a folder, to ensure proper functionality and provide your audience full visibility of unread notifications.
All notifications will be stored in the inbox, regardless of whether you send them as inbox-only or as push notifications.
FAQs
Will private chat messages between users go to the Notifications module?
The Notifications module is separate. The Inbox stores inbox-only notifications and push notifications that are sent to users from Builder. Messages live in the Notification Center under your Account page in the app.
What happens when I delete a push notification?
Deleting a push notification from a guide removes it from the Interact feed, so it will no longer be visible within the guide. This action only affects the guide's content in Builder and does not extend to users' devices.
Can I prevent a scheduled notification from being sent?
Yes - scheduled notifications can be deleted from Builder before they are sent, which will prevent them from reaching users' devices.
Can I test notifications in my guide and delete them before my event?
You can, but we don't recommend it. If you'd like to test, it's best to send something generic, such as a welcome message, or target the notification to specific logged-in users.
Just like an email, you cannot delete a sent notification from a recipient's device, as it is stored locally. Admins cannot remove sent notifications remotely.
How can I clear notifications from my phone?
If you or one of your attendees want to remove old notifications from a device, the individual will need to take action on their end. Admins cannot initiate these actions remotely. Users can try the following:
- Delete and reinstall the guide: This will clear locally stored notifications from your device.
- Clear local app data: On supported devices, clearing the app data will also remove stored notifications.