If your organization has purchased numerous guides, you will see these guides on your builder.guidebook.com homepage under Build new guides.
What is a Pre-Purchased Guide?
When an organization purchases a number of guides for use during a subscription, these guides appear on the builder.guidebook.com homepage under the Build new guides section.
A pre-purchased guide will have features available to you per the plan level you have purchased. If you have some Plus guides as well as some Premium guides on your account, make sure to select the correct one when you’re ready to start guide-building!
If you are an Organization Member, when you hover over a new guide, you'll see an option to click to request access. You can follow this link to send a request to your Organization Admins to use that guide.
How to Access Your Pre-Purchased Guide
Find the Guide
You will see pre-purchased guides from a current, active subscription on your builder.guidebook.com homepage. Be sure that you are viewing guides for your organization and not your personal account:
Once you are viewing the correct organization, click Build new guides on your left menu.
Click on a pre-purchased guide to Get Started! If your organization has purchased a mix of Plus, Premium, and Tours Guides, make sure to start the correct type of guide. You can click See more to find the specific guide you'd like to use. You might also have guides that are for a future year, so take a look at the Active dates before choosing a guide.
Once you have found the pre-purchased guide you want to work on, you will have the option to start from scratch or to Copy features from an existing guide.
If you would like to start from scratch, click Start without a template. You will arrive at the guide-building screen. Click here for help with guide-building!
If you would like to copy content from another guide into this one, click to Select features. Select your source guide, which has the content you want to copy over. Builder will let you know when your content has successfully copied over and you can then continue working on your guide.
Help! I don't see any of the guides we paid for!
If you are an Organization Member, please reach out to your Org. Admin to request access to a guide, or click the link to request access to a guide.
If you are an Organization Admin but still don't see your pre-purchased guides, please contact your Account Manager. If you don't know who your Account Manager is, reach out to Support at email@example.com.
Whoops - I started working on the wrong guide. What do I do?
If you were supposed to be building content on a pre-purchased guide but you accidentally started working on some other guide (perhaps a guide on your individual account), don't worry!
If you have not published your guide yet, check in with your Org. Admin to find the correct guide. Then, just use the feature copy tool to move your content from the incorrect guide into one of your pre-purchased guides. You can continue adding content to your pre-purchased guide moving forward.
If you have published the incorrect guide, please contact your Account Manager as soon as possible to have this resolved. If you don't know who your Account Manager is, send us a note at firstname.lastname@example.org.