You now have more visibility into the apps and guides you have purchased! If your Organization has purchased numerous guides, you will see “Pre-Purchased Guides” on your builder.guidebook.com homepage.
In this article, we will cover:
When an Organization purchases a number of guides for use during a subscription year, these guides appear on the builder.guidebook.com homepage as “Pre-Purchased Guides”.
A pre-purchased guide will have features available to you per the plan level you have purchased. If you have some Plus guides as well as some Premium guides on your account, make sure to select the correct one when you’re ready to start guide-building!
Note: Only Organization Administrators will see the Pre-Purchased Guides. If you are an Organization Member, please contact your Org. Admin to request access to a guide. Click here to learn about Guide-Building Collaborators.
Find the Guide
If you are an Organization Administrator, you will see pre-purchased guides from a current, active subscription on your builder.guidebook.com homepage. Be sure that you are viewing guides for your organization and not your personal account:
Once you are viewing the correct organization, click "Build New Guides" on your left menu.
Click on a pre-purchased guide to Get Started! If your organization has purchased a mix of Plus, Premium, and Tours Guides, make sure to start the correct type of guide. You can click "See more" to find the specific guide you'd like to use. (Keep in mind that you might have Plus guides as well as Premium guides available, and you may have guides on different subscription years.)
Once you have found the pre-purchased guide you want to work on, you will have the option to start from scratch or to “Copy features from an existing guide”.
If you would like to start from scratch, click "Start without a template". You will arrive at the guide-building screen. Click here for help with guide-building!
If you would like to copy content from another guide into this one, click to "Select features". Select your source guide, which has the content you want to copy over. Builder will let you know when your content has successfully coped over and you can then continue working on your guide.
Help! I don't see any of the guides we paid for!
Only Organization Administrators will see the pre-purchased guides.
- If you are an Organization Member, please reach out to your Org. Admin to request access to a guide. Click here for details on Guide-Building Collaborators.
- If you are an Org. Admin but still don't see your pre-purchased guides, please contact your Account Manager. If you don't know who your Account Manager is, reach out to Support at firstname.lastname@example.org.
Whoops - I started working on the wrong guide. What do I do?
If you were supposed to be building content on a pre-purchased guide but you accidentally started working on some other guide (perhaps a guide on your individual account), don't worry!
- If you have not published your guide yet, check in with your Org. Admin to find the correct guide. Then, just use the feature copy tool to move your content from the incorrect guide into one of your pre-purchased guides. You can continue adding content to your pre-purchased guide moving forward.
- If you have published the incorrect guide, please contact your Account Manager as soon as possible to have this resolved. If you don't know who your Account Manager is, send us a note at email@example.com.
If you have additional questions, please contact your Account Manager or reach out to the Support team at firstname.lastname@example.org.