Guidebook Support
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Frequently Asked Questions
Overview
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General
(9)
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Is Guidebook available for all devices?
What information do I need to provide in order to create a guide?
I’m not very tech savvy. If I decide to go with one of your do-it-yourself packages, will I be able to do it myself?
Admin
(2)
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How can I add an admin or editor to my guide?
How do I change the privilege level of an existing admin or editor?
Custom Options
(5)
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How Do I Upload Custom Icons?
Can I upload custom icons for my guide?
Do you offer a subscription service?
Features
(1)
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I would like a feature that you don’t currently offer. Can you build it for me?
Guide Building
(29)
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Using Guidebook's linking templates
How do I link a session or custom list item to a URL, PDF, or form?
Transitioning from a previous year's guide to a new guide
Previews
(1)
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How do I preview my guide before publishing?
Pricing
(7)
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Do you offer a discount for non-profit organizations?
What is included in a free event guide?
Do you offer discounts packages for multiple guides?
Promoting Your Guide
(8)
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How can I change my landing page?
Where do I find my landing page?
How do I customize the promotional email?
Publishing
(8)
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Can changes be made to a guide once it is published?
How Do I Update My Guide?
After I publish my guide, how long does it take for it to be available to users?
Security
(1)
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Is my information secure?
Using the Guidebook app
(7)
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Can I download Guidebook onto my Windows, Mac, or Linux computer?
What parts of my guide require Internet access?
How do I find my guide within the Guidebook app?
Metrics
(4)
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Where can I check my download rate?
How do I get my attendees to use my guide? How do I get them to submit feedback through the guide?
How do I check my Feedback results?
Syncing
(2)
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How to Use Google Calendar to Manage the Calendar or Schedule in Your On-Going Guide
How to Sync Your Schedule or Calendar Feed Into Your Guide
Frequently Asked Questions
